

Customer Support Center
Welcome to the Somatic Movement Summit Customer Support Center. This event is being presented by The Shift Network. We're excited to offer this incredible online gathering of leading experts and inspiring teachers — and we're also passionate about providing the best support possible to our participants.
Please begin by reading through the following Frequently Asked Questions. If you don’t find the answer to your question(s) in the FAQs, please scroll down and click on the appropriate support link for additional assistance.
-Where is the Program & Replays page?
You can access the Program & Replays page here.
-How do I watch the live broadcast?
If you've already registered, we've emailed you information on how to join the summit via livestreaming video. (Don't see it in your inbox? Please check your spam filter.)
You can watch the Somatic Movement Summit sessions on any connected device: Visit the Somatic Movement Summit Program page.
The videos will be livestreamed only. They are not downloadable.
Additional Video Troubleshooting:
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If your video becomes choppy (i.e., starts and stops), please pause the video, keep it paused for a full minute, and then resume playback.
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If your video completely freezes, refresh the page in your browser.
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If neither of those solve the problem, try using a different browser, or quit/restart your current browser.
-How do I watch or listen to the free replays?
Videos are posted on the Program & Replays page, usually within four hours after the live broadcast. They are then available to you as free replays for 48 hours. Click on the speaker’s name on the left, and the "Play video" section will appear above the speaker’s bio on the right once the video’s been posted.
The videos are streaming only. They are not downloadable.
NOTE: If you don’t see a video replay option, either the video is not posted yet, or the free playback window has expired. If you’ve had the Program & Replays page open for a while, please refresh or reload the page to update it.
Additional Video Troubleshooting:
-
If your video becomes choppy (i.e., starts and stops), please pause the video, keep it paused for a full minute, and then resume playback.
-
If your video completely freezes, refresh the page in your browser.
-
If neither of those solve the problem, try using a different browser, or quit/restart your current browser.
-How do I access the summit Welcome Message?
You can watch and listen to the summit Welcome Message through the link on the Program & Replays page. If you don’t find the button there, contact customer service here.
-What is the Professional Track?
The professional track includes special sessions and expert panels that offer leading-edge industry information to add to your toolkit, designed to advance you — and your teaching practice — to the next level of mastery. You can purchase all the professional-level content by clicking here and selecting the “Wisdom Collection + Professional Track Content.”
The professional-level content includes:
• An Exclusive Master Practicum from Gayatri Maya Andersson-Schriefer, MRSME
Panels:
- From Stillness to Full-Out Dancing
with Jamie McHugh and Manuela Mischke-Reeds - Honoring the Legacy of Somatic Movement and Fueling Its Inspiring Future
with Don Hanlon Johnson, Eleanor Criswell Hanna, and Judith Aston
Experiential Practice Sessions (20-30 Minutes):
- Connecting Liquid Movements to the Continuum Inquiry
with Susan Harper - Exploring Bio-Morphic Expressions of Life Through Your Core Psoas
with Liz Koch - Enhancing Blood Circulation Without Increasing Your Heart Rate
with Simon Borg-Olivier - Somatic Practices Focused on Equity and Access
with Dr. Martha Eddy - Discovering and Changing Your Essence Through the Power of Intention
with Paul Linden, PhD - Experiencing a Dynamic Feldenkrais Method® Lesson
with Lavinia Plonka and Candy Conino
Session for Practitioners & Aspiring Professionals:
- Building Confidence and Competence as a Somatic Practitioner
with Candy Conino
-I need help purchasing the Somatic Movement Wisdom Collection 2023. Who do I contact?
You can purchase the Somatic Movement Wisdom Collection 2023 by clicking here.
You can reach our online Customer Support here.
-I bought the Somatic Movement Wisdom Collection 2023. How do I access my recordings, transcripts, and bonuses?
If you've upgraded, you’ll have lifetime access to your collection through your Premium Access Downloads page, where you'll find the session videos — and exclusive bonuses as they become available.
To access your collection:
- Visit the Premium Access page here.
- Enter your email address into the box (the email you used to register for the summit) and click the Sign In button.
- If you don't see the Sign In button, you're probably already signed in. (To confirm, click on the Somatic Movement Summit graphic under "My Summits & Festivals.")
Once you're signed in, you can scroll down the page to see the materials that are available.
If you haven’t upgraded and want to, you can visit the Somatic Movement Wisdom Collection 2023 page to order now.
-Will Closed Captioning be available?
Closed Captioning will be available on session recordings, which are typically posted within four hours after sessions initially air. They’ll then be available for free replay for 48 hours.
There is an option to view closed captions as the sessions are broadcast live (and during the free 48-hour replays). Just hover your mouse over the video player to find the option.
For permanent access to all of the summit recordings, as well as full written transcripts (and exclusive bonuses) we invite you to purchase the Somatic Movement Wisdom Collection 2023 by clicking here.
If you have additional questions or need further help, please submit a support request by clicking here.
-Why does it say The Shift Network on my credit card statement or receipt?
The Somatic Movement Summit is presented to you by The Shift Network. For more information about The Shift Network, and to find out more about all the programs we offer, click here.
-How can I request a refund for my purchase of the Somatic Movement Wisdom Collection 2023?
For the most part, our customers are very happy with The Shift Network products they buy. However, when you upgrade, your purchase is backed by our complete money-back guarantee. If, for any reason, at any time within 30 days of the date on your receipt you decide the Somatic Movement Wisdom Collection 2023 is not right for you, just click here to request a full refund. We'll cheerfully refund your payment in full within five business days.
-Who is The Shift Network?
The Somatic Movement Summit is just one program of many produced by The Shift Network. We believe that we are one sacred family — united in our divinity and celebrating our diversity. Together, we can create heaven on earth through personal transformation and inspired action. We are all part of a wave of awakening consciousness, and we each have the power to make a real difference. Now is the time to discover and share your deepest gifts so we can evolve a peaceful, healthy, and sustainable world!
You can find out more about The Shift Network here.
-All other Customer Support questions:
For all other questions about this event, please click here or submit a support request by clicking here.
Thank you for visiting our Somatic Movement Summit Customer Support Center!